nokia lumia 900 review

Q:
I connected my new Nokia Lumia 900 to my computer. It installed the "USB" portion of the software but it isn't recognized as the actual phone so when i try to use it with Zune, it says I have nothing connected.

So after all of that I notice I have a Windows update. I let my computer restart and it says the update is installing. So i think everything is going good but I was wrong. I plugged my phone back in and let it do its thing and it still won't recognize it. After this, I went to my Windows update history and it says that the update was unsuccessful! I tried all of the USB ports on my tower and have tried 3 different USB chords.

I really have no clue what to do. I have uninstalled the drivers and reinstalled them plenty of times; same with the Zune client. I'm really starting to regret not getting the iphone now because of all of this frustration.

A:
Here are some troubleshooting steps to try:
1- Restart your computer and Phone. To restart the phone, press and hold the Power button for 10 seconds.
2- Try again to run an update for your PC. You can follow the update instructions from here: http://www.update.microsoft.com/microsoftupdate/v6/vistadefault.aspx?ln
3- Check for errors in Device Manager. Find the instructions here: http://support.microsoft.com/kb/953933/
4- Create a new certificate and restore files: follow the instructions from this link (scroll down the page and see the section "Create a new certificate and restore files": http://support.microsoft.com/kb/2468307/
5- Check your driver version and Update your driver: follow the steps 6 and 7 of this link http://support.microsoft.com/kb/2410180/
6- Remove and reinstall the Zune software:
A - Remove the Zune software by following the instructions of the Step 1 of this link:
http://support.microsoft.com/kb/929358/
B - Download the full package of the Zune software from this link and save it on the
desktop: http://www.microsoft.com/en-us/download/details.aspx?id=27163
C - When you have the Zune software package downloaded and saved on your desktop, right-click
it and select "Run as administrator"
7- Run the Zune software from a different user account of your PC. Here you find instructions on how to create a new user account http://windows.microsoft.com/en-us/windows-vista/Create-a-user-account
Let us know if the problem persists.